Ctrip has finally been investigated, and it's not unfair at all! I used to be a loyal user of Qunar, booking flights and hotels entirely through Qunar.

My situation is that in 2025 I bought a flight ticket from Shenzhen to Shanghai, and two days before the departure, I was notified that my flight was canceled. My first reaction was very frustrating; I had to change my entire itinerary, and I didn't realize it was a scam! Fortunately, after I calmed down, I didn't take any action. I called Qunar customer service to confirm whether the flight was canceled. Qunar replied: they had not received any notification and would call me back after verifying. When they called me back, they still said my flight had not been canceled!

Fortunately, I have a basic awareness of anti-fraud measures and did not click on any links. (I also remind everyone: be sure to operate through the official channels in the app for refunds or changes; an extra verification step can really save you.) I asked Ctrip customer service: "You leaked my information, I only booked tickets on your platform, why does the scammer know my booking itinerary?" The customer service answered vaguely, only soothing me, and did not provide any compensation measures 😅. This made me very sure that there is already a problem with the leakage of user itinerary information. Furthermore, as a large internet company with more than 40,000 employees, how can your technical team not even do basic information theft prevention? How can I trust this platform?