Trustee Plus positions itself as a high-tech platform for working with cryptocurrencies, but in reality, it is a classic scam scheme in digital form. The beautiful interface and promises of convenience hide a well-thought-out system where money turns into a virtual illusion, accessible only to the platform operators.
An experiment that set everything straight
To check the service's operation, we decided to use Trustee Plus. We topped up the balance and made a transaction. The blockchain confirmed the transfer, but the funds never appeared in the wallet.
Trustee Plus is not a full-fledged wallet, but resembles a centralized platform where funds are under the control of a third party. They settle in the company's accounts, rather than remaining at the user's disposal.
After a month of use, the platform showed its worst side. Transfers began to 'hang', support did not provide clear answers, and the balance could change without explanation.
Why money may not get into the wallet
Blockchain guarantees that a transaction is either carried out or not. If the transfer is confirmed in the network, the funds should appear with the recipient. However, in Trustee Plus, they can be 'stuck' for an indefinite period.
On the third day, the money had not yet been credited. Support responded with template phrases, providing no real help.
Main problems of Trustee Plus
Hidden fees. The official 0.5% turns out to be higher in reality due to additional charges that are not disclosed in advance.
Balance issues. Funds may not be displayed correctly or may suddenly disappear.
Account blocks without explanation. Some users lose access to accounts with no possibility of recovery.
Delays in deposit and withdrawal. Funds may not be credited to the balance for several days despite the confirmed transaction.
Official data
Legal entity: UAB 'Trustee Global'
Address: Aušros alėja 48, Šiauliai, Lithuania
Registration number: 306099031
Founders: Vadim Grusha (main shareholder) and Ksenia Zhytomirska (CTO)
User reviews
"They block money just like that, saying it's a risky transaction."
"Your support service is useless."
"The answers are standard, there is no problem-solving. At best, you can get a formal response. At worst — complete ignoring."
"I poured in money, now I can't withdraw. I'm just sitting and watching the balance on the screen, but it's impossible to use it."
by the way for reflection
the financial indicators of the company uab trustee global for 2023 are as follows
turnover 163,164 euros
net profit 10,023 euros
number of employees 2 insured employee
authorized capital 125,000 euros
this data is taken from open sources such as rekvizitai.lt. however, the financial report for 2024 is not yet available. companies typically publish such data in the first or second quarter of the following year, so fresh figures can be expected no earlier than mid-2025.
however, even this data makes one think. with such turnover and profit, it is hard to imagine a platform promising users reliability and financial security. and the number of employees puts the real scale of the project in doubt.
Conclusion
Trustee Plus is not a reliable wallet. Users' funds remain under the control of the platform, and their availability is not guaranteed. Problems with deposits, hidden fees, and lack of transparency make using the service risky.