Monet Treece nlpa

I need help, I filed a complaint for the lack of accreditation of a transfer and my request does not appear in the history and I no longer know what to do

Hello, I transferred cryptocurrencies on 1/04 from another wallet and I made the mistake of not entering the #TxID income to make the claim by filling out all the data, but the claim no longer appears in the history. Can you give me an idea of what to do? As you can see, I don't know much about this world.
Thank you.